3D Lifestyle:
Medspa Patient Growth Engine
How we built a complete patient lifecycle system for Pakistan's leading medspa chain — from first ad impression to loyal returning client — achieving 127% booking growth and 45% reduction in churn.
High Ad Spend, Low Retention, No System
3D Lifestyle was Pakistan's fastest-growing medspa chain with multiple locations in Karachi and Lahore. They had strong brand recognition but were relying entirely on paid ads for bookings — with no systematic retention, no follow-up automation, and no loyalty infrastructure.
50% of their new patients never returned after their first treatment. They had no visibility into per-location performance, no automated rebooking process, and a WhatsApp inbox drowning in unmanaged inquiries.
Full Patient Lifecycle Architecture
AI WhatsApp Booking Agent
Custom AI agent handling all WhatsApp inquiries — treatment info, booking, reminders across 4 locations.
Automated Loyalty System
Points-based loyalty program with tiered benefits, birthday campaigns, and VIP patient automation.
Review Generation Engine
Post-treatment review requests triggered at optimal timing — Google and Facebook ratings significantly improved.
Retargeting Ad System
Pixel-based retargeting on Meta targeting website visitors and past clients with treatment-specific offers.